Describe a situation in which you recently had to handle a difficult and demanding patient.

This question is used to assess your interpersonal skills and ability to resolve conflict. Possible examples include a patient who is uncooperative with treatment or who resists a prescribed care regime. Highlight your communication skills.
 Good nurses have excellent communication skills that include both verbal persuasiveness and strong listening skills. They are able to communicate with patients and families to understand their needs, explain treatments and influence their attitudes while displaying empathy.